01725nam a2200385 i 4500001001200000003000800012006001900020007001500039008004100054020002200095020001800117020002700135040003500162035002100197050002300218082001800241100002900259245012300288264006900411264001200480300005100492336002100543337002300564338003200587504005100619588004700670590014700717650003700864650002600901655002200927776023500949797001201184856012601196999001701322ebr11005753CaPaEBRm     o  d        cr cn|||||||||990630t20002000caua    ob    001 0 eng|d  z1556482698 (pbk.)  z9780787952518  a9781119020318 (e-book)  aCaPaEBRbengerdaepncCaPaEBR  a(OCoLC)89145184514aR727b.B276 2000eb04a362.1/0682211 aBaird, Kristin,eauthor.10aCustomer service in health care :ba grassroots approach to creating a culture of service excellence /cKristin Baird. 1aSan Francisco :bJossey-Bass ;aChicago :bHealth Forum,c[2000] 4c�2000  a1 online resource (179 pages) :billustrations  atext2rdacontent  acomputer2rdamedia  aonline resource2rdacarrier  aIncludes bibliographical references and index.  aDescription based on print version record.  aElectronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 0aMedical carexCustomer services. 0aPatient satisfaction. 0aElectronic books.08iPrint version:aBaird, Kristin.tCustomer service in health care : a grassroots approach to creating a culture of service excellence.dSan Francisco : Jossey-Bass, [2000]hxiii, 162 pages ; 23 cm.z9780787952518w(DLC)   99036797 2 aebrary.40uhttp://site.ebrary.com/lib/rucke/Doc?id=11005753zAn electronic book accessible through the World Wide Web; click to view  c38477d38477