@book{39041,
	author = {Dahlgaard-Park, Su Mi. and ebrary, Inc.},
	title = {The TQM journal},
	publisher = {Emerald Group Pub.,},
	year = {2008.},
	series = {The TQM journal ;},
	address = {[Bedford, UK] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10229723}
}