@book{391,
	author = {Flannagan, Michael E. and ebrary, Inc.},
	title = {Administering Cisco QoS for IP networks},
	publisher = {Syngress Publishing, Inc.,},
	year = {c2001.},
	address = {Rockland, Mass. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10007037}
}