01158nam a2200301Ia 4500001001200000003000800012006001900020007001500039008004100054010001700095020001500112040002100127035002100148050002400169082001800193100003100211245010700242260004000349300001700389504005400406533015200460650002500612650003000637655002900667710001700696856012600713999001700839ebr10070230CaPaEBRm        u        cr cn|||||||||030514s2004    mau     sb    000 0 eng d  z  2003011297  z0851997457  aCaPaEBRcCaPaEBR  a(OCoLC)61475074814aG155.A1bK68 2004eb04a910/.68/42211 aKozak, M.q(Metin),d1968-10aDestination benchmarkingh[electronic resource] :bconcepts, practices, and operations /cMetin Kozak.  aCambridge, MA :bCABI Pub.,cc2004.  axvii, 216 p.  aIncludes bibliographical references (p. 196-209).  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aTourismxManagement. 0aBenchmarking (Management) 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10070230zAn electronic book accessible through the World Wide Web; click to view  c42695d42695