TY  - BOOK
AU  - Roberts-Phelps,Graham
ED  - ebrary, Inc.
TI  - Customer relationship management: how to turn a good business into a great one! 
AV  - HF5415.55 .R63 2001eb
U1  - 658.8/12 21
PY  - 2001///
CY  - London
PB  - Hawksmere
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10071311
ER  -