01175nam a2200325Ia 4500001001200000003000800012006001900020007001500039008004100054010001700095020001800112020001500130040002100145035002100166050002500187082001600212100002300228245008400251260003900335300001700374504005100391533015200442650002700594650002600621650001300647655002900660710001700689856012600706999001700832ebr10073615CaPaEBRm        u        cr cn|||||||||040826s2004    mau     sb    001 0 eng d  z  2004058218  z9780851990446  z0851999956  aCaPaEBRcCaPaEBR  a(OCoLC)56784555514aG155.A1bL385 2004eb04a910/.682221 aLaws, Eric,d1945-10aImproving tourism and hospitality servicesh[electronic resource] /cEric Laws.  aCambridge, MA :bCabi Pub.,c2004.  axviii, 203p.  aIncludes bibliographical references and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aConsumer satisfaction. 0aHospitality industry. 0aTourism. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10073615zAn electronic book accessible through the World Wide Web; click to view  c44990d44990