@book{45054,
	author = {ebrary, Inc.},
	title = {Proceedings of the 5th northumbria international conference on performance measurement in library and information services},
	publisher = {Emerald Group Publishing,},
	year = {c2004.},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10074101}
}