@book{45396,
	author = {Mellouk, Abdelhamid,},
	title = {Quality of experience engineering for customer added value services :},
	publisher = {ISTE :},
	year = {2014.},
	series = {Networks and Telecommunications Series},
	address = {London, England ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10892210}
}