02077nam a2200433 i 4500 ebr10892210 CaPaEBR m o d cr cn||||||||| 140723t20142014enka ob 001 0 eng d 9781848216723 9781118984345 (e-book) CaPaEBR eng rda pn CaPaEBR (OCoLC)889014272 HF5415.5 .Q355 2014eb 658.812 23 Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez. London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014. �2014 1 online resource (288 pages) : illustrations. text rdacontent computer rdamedia online resource rdacarrier Networks and Telecommunications Series Includes bibliographical references at the end of each chapters and index. Description based on print version record. Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Customer services Management. Customer services Quality control. Quality control Management. Total quality management Data processing. Electronic books. Mellouk, Abdelhamid, editor. Cuadra-Sanchez, Antonio, editor. Print version: Quality of experience engineering for customer added value services : from evaluation to monitoring. London, England ; Hoboken, New Jersey : ISTE : Wiley, c2014 xiii, 272 pages Networks and telecommunications series. 9781848216723 2014938063 ebrary. Networks and telecommunications series. http://site.ebrary.com/lib/rucke/Doc?id=10892210 An electronic book accessible through the World Wide Web; click to view 45396 45396