01268nam a22003374a 4500001001200000003000800012006001900020007001500039008004100054010001700095020001500112040002100127035002100148050002800169082001800197100001600215245011900231250001200350260005400362300002500416490003100441504004100472533015200513650002700665650002400692655002900716710001700745830002500762856012600787999001700913ebr10060449CaPaEBRm        u        cr cn|||||||||981113s2000    caua    sb    000 0 eng    z   98074646   z1560525231  aCaPaEBRcCaPaEBR  a(OCoLC)64671698814aHF5415.335b.S38 2000eb04a658.8/3432221 aScott, Dru.10aCustomer satisfactionh[electronic resource] :bpractical tools for building important relationships /cDru Scott.  a3rd ed.  aMenlo Park, Calif. :bCrisp Publications,cc2000.  aviii, 118 p. :bill.1 aA fifty-minute series book  aIncludes bibliographical references.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aConsumer satisfaction. 0aCustomer relations. 7aElectronic books.2local2 aebrary, Inc. 0aFifty-Minute series.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10060449zAn electronic book accessible through the World Wide Web; click to view  c45542d45542