@book{45559,
	author = {W?ober, Karl W. and ebrary, Inc.},
	title = {Benchmarking in tourism and hospitality industries},
	publisher = {CABI Pub.,},
	year = {c2002.},
	address = {Oxford, U.K. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10060467}
}