01290nam a22003254a 4500001001200000003000800012006001900020007001500039008004100054020001800095020001500113040002100128035002100149050002500170082001800195100002900213245013200242260005700374300002300431504006400454533015200518650002700670650002100697650003100718650002600749655002900775710001700804856012600821999001700947ebr10075599CaPaEBRm        u        cr cn|||||||||030519s2004    nyua    sb    001 0 eng    z9780814427392  z0814472060  aCaPaEBRcCaPaEBR  a(OCoLC)56784904314aHD58.87b.C76 2004eb04a658.4/0632211 aCross, Kelvin F.,d1953-10aQuick hitsh[electronic resource] :b10 key surgical strike actions to improve business process performance /cKelvin F. Cross.  aNew York :bAmerican Management Association,cc2004.  aix, 274 p. :bill.  aIncludes bibliographical references (p. 261-265) and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aIndustrial management. 0aProcess control. 0aReengineering (Management) 0aWorkflowxManagement. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10075599zAn electronic book accessible through the World Wide Web; click to view  c45641d45641