@book{45655,
	author = {Deyo, Richard A. and Patrick, Donald L. and ebrary, Inc.},
	title = {Hope or hype},
	publisher = {AMACOM, American Management Association,},
	year = {c2005.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10075614}
}