@book{4594,
	author = {Miller, William, and ebrary, Inc.},
	title = {More proactive sales management},
	publisher = {American Management Association,},
	year = {c2009.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10279926}
}