@book{45984,
	author = {Riley, Lorna. and ebrary, Inc.},
	title = {Achieving results},
	publisher = {Crisp Learning,},
	year = {c2001.},
	series = {A Fifty-minute series book},
	address = {Menlo Park, CA :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10060422}
}