@book{46656,
	author = {Gallacher, Cathryn. and ebrary, Inc.},
	title = {Managing change in libraries and information services},
	publisher = {ASLIB (Association for Information Management and Information Management International),},
	year = {1999.},
	address = {London :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10061062}
}