01270nam a22003254a 4500001001200000003000800012006001900020007001500039008004100054010001700095020001500112040002100127035002000148050002600168082001800194100003500212245014500247250001200392260004900404300002600453504005100479533015200530650002300682650002400705655002900729700002600758710001700784856012600801999001700927ebr10062675CaPaEBRm        u        cr cn|||||||||031110s2004    enka    sb    001 0 eng    z  2003024779  z0749441720  aCaPaEBRcCaPaEBR  a(OCoLC)5577185414aHD30.28b.C415 2004eb04a658.4/0122221 aCerasale, Mark Vincent,d1969-10aBusiness solutions on demandh[electronic resource] :btransform the business to deliver real customer value /cMark Cerasale, Merlin Stone.  a1st ed.  aLondon ;aSterling, VA :bKogan Page,c2004.  axviii, 278 p. :bill.  aIncludes bibliographical references and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aBusiness planning. 0aStrategic planning. 7aElectronic books.2local1 aStone, Merlin,d1948-2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10062675zAn electronic book accessible through the World Wide Web; click to view  c47071d47071