@book{48167,
	author = {Antony, Jiju. and ebrary, Inc.},
	title = {Six sigma for operational excellence},
	publisher = {Emerald Group Pub.,},
	year = {2004.},
	series = {TQM magazine ;},
	address = {[Bradford, England] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10064565}
}