@book{48596,
	author = {Kachinske, Edward. and Kachinske, Timothy. and ebrary, Inc.},
	title = {Managing contacts with act!},
	publisher = {Course Technology PTR,},
	year = {2004.},
	address = {Boston, MA :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10065763}
}