@book{49784,
	author = {Dugal, Sanjiv S. and ebrary, Inc.},
	title = {Benchmarking the human side of the business enterprise},
	publisher = {Emerald Group Publishing,},
	year = {c2005.},
	series = {Benchmarking an international journal ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10085670}
}