@book{52031,
	author = {Dyb�a, Tore. and Dings�yr, Torgeir. and ebrary, Inc.},
	title = {Process improvement in practice},
	publisher = {Kluwer Academic,},
	year = {c2004.},
	series = {SOFT ;},
	address = {Boston ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10088573}
}