@book{5254,
	author = {Thierauf, Robert J. and ebrary, Inc.},
	title = {Knowledge management systems for business},
	publisher = {Quorum Book,},
	year = {c1999.},
	address = {Westport, Conn. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10001947}
}