@book{55100,
	author = {Fantina, Robert. and ebrary, Inc.},
	title = {Practical software process improvement},
	publisher = {Artech House,},
	year = {c2005.},
	series = {Artech House computing library},
	address = {Boston :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10081941}
}