@book{55108,
	author = {Strouse, Karen G. and ebrary, Inc.},
	title = {Customer-centered telecommunications services marketing},
	publisher = {Artech House,},
	year = {c2004.},
	series = {Artech House telecommunications library},
	address = {Boston :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10081950}
}