@book{59210,
	author = {Eoyang, Glenda H. and Holladay, Royce J. and ebrary, Inc.},
	title = {Adaptive action},
	publisher = {Stanford Business Books,},
	year = {c2013.},
	address = {Stanford, Calif. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10676841}
}