@book{61402,
	author = {Davis, Barbara, and ebrary, Inc.},
	title = {Managing business analysis services},
	publisher = {J. Ross Pub.,},
	year = {2012.},
	address = {Ft. Lauderdale, FL :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10667706}
}