@book{65085,
	author = {Kochend�orfer-Lucius, Gudrun. and ebrary, Inc.},
	title = {Service provision for the poor},
	publisher = {World Bank :},
	year = {2004.},
	address = {Washington, D.C. :},
	note = {At head of title: Berlin Workshop Series 2004.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10052877}
}