@book{65496,
	author = {Hensler, Doug. and ebrary, Inc.},
	title = {The multinational alliance for the advancement of organizational excellence},
	publisher = {Emerald Group Publishing,},
	year = {c2002.},
	series = {Measuring business excellence ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10052627}
}