01289nam a2200277Ia 4500 ebr10052627 CaPaEBR m u cr cn||||||||| 000815s2002 enk s 000 0 eng d 0861768361 CaPaEBR CaPaEBR (OCoLC)133168266 HD62.15 .M43 2002eb The multinational alliance for the advancement of organizational excellence [electronic resource] : 3rd international conference, University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information / Guest editor, Professor Doug Hensler. Bradford, England : Emerald Group Publishing, c2002. 114 p. Measuring business excellence ; v. 7, no. 2 Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Benchmarking (Management) Total quality management. Electronic books. local Hensler, Doug. ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10052627 An electronic book accessible through the World Wide Web; click to view 65496 65496