TY  - BOOK
AU  - Hensler,Doug
ED  - ebrary, Inc.
TI  - The multinational alliance for the advancement of organizational excellence: 3rd international conference, University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information 
T2  - Measuring business excellence
AV  - HD62.15 .M43 2002eb
PY  - 2002///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10052627
ER  -