@book{65585,
	author = {Seow, Christopher. and ebrary, Inc.},
	title = {Managing quality in e-operations},
	publisher = {Emerald Group Publishing,},
	year = {c2003.},
	series = {The TQM magazine ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10052716}
}