@book{65590,
	author = {ebrary, Inc.},
	title = {2nd International Research Conference of the Multinational Alliance for the Advancement of Organizational Excellence},
	publisher = {Emerald Group Publishing,},
	year = {c2002.},
	series = {Measuring business excellence ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10052721}
}