@book{67992,
	author = {Kravitz, S. Michael. and ebrary, Inc.},
	title = {Managing negative people},
	publisher = {Crisp Publications,},
	year = {c1995.},
	series = {A fifty-minute series book},
	address = {Menlo Park, Calif. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10057984}
}