@book{68246,
	author = {Bone, Diane. and Griggs, Rick, and ebrary, Inc.},
	title = {Quality at work},
	publisher = {Crisp,},
	year = {c1989.},
	series = {Fifty-Minute series},
	address = {Los Altos, Calif. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10058890}
}