@book{68381,
	author = {Dalton, John M., and Croft, Susan. and ebrary, Inc.},
	title = {Managing corporate reputation},
	publisher = {Thorogood,},
	year = {c2003.},
	series = {Thorogood professional insights},
	address = {London :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10088324}
}