@book{68384,
	author = {Batchelor, Paul. and ebrary, Inc.},
	title = {Surviving a corporate crisis},
	publisher = {Thorogood,},
	year = {2003.},
	series = {Thorogood professional insights},
	address = {London :},
	note = {"A specially commissioned report."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10088327}
}