@book{68392,
	author = {Farrant, James. and ebrary, Inc.},
	title = {Internal communications},
	publisher = {Thorogood,},
	year = {2003.},
	series = {Thorogood professional insights},
	address = {London :},
	edition = {Updated.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10088336}
}