01003nam a2200265Ia 4500001001200000003000800012006001900020007001500039008004100054020001500095040002100110035002000131050002600151100002800177245009200205260003300297300001100330533015200341650002700493650002800520655002900548710001700577856012600594999001700720ebr10088340CaPaEBRm        u        cr cn|||||||||050719s2004    enk     s     000 0 eng d  z1854182781  aCaPaEBRcCaPaEBR  a(OCoLC)6136717914aHF5541.T4bR63 2004eb1 aRoberts-Phelps, Graham.14aThe concise guide to telephone tacticsh[electronic resource] /cGraham Roberts-Phelps.  aLondon :bThorogood,cc2004.  a195 p.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aTelephone in business. 0aBusiness communication. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10088340zAn electronic book accessible through the World Wide Web; click to view  c68396d68396