@book{68402,
	author = {Singleton, Susan. and ebrary, Inc.},
	title = {E-mail},
	publisher = {Thorogood,},
	year = {2004.},
	address = {London :},
	edition = {Updated and repr.},
	note = {"A specially commissioned report."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10088352}
}