01619nam a2200373 i 4500 ebr10907776 CaPaEBR m o d cr cn||||||||| 140831t20062007wiua ob 001 0 eng d 9780873897020 CaPaEBR eng rda pn CaPaEBR (OCoLC)891385599 HF5415.335 .W55 2006eb 658./12 22 Wilburn, Morris, 1953- author. Managing the customer experience : a measurement-based approach / Morris Wilburn. Milwaukee, Wisconsin : ASQ Quality Press, 2006. �2007 1 online resource (128 pages) : illustrations, tables text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references and index. Description based on print version record. Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Consumer satisfaction. Customer relations. Customer services. Electronic books. Print version: Wilburn, Morris, 1953- Managing the customer experience : a measurement-based approach. Milwaukee, Wisconsin : ASQ Quality Press, 2006, c2007 xiv, 112 pages 9780873897020 2006024190 ebrary. http://site.ebrary.com/lib/rucke/Doc?id=10907776 An electronic book accessible through the World Wide Web; click to view 70893 70893