@book{71677,
	author = {Reynaud, B�en�edicte. and ebrary, Inc.},
	title = {Operating rules in organizations},
	publisher = {Palgrave MacMillan,},
	year = {2002.},
	address = {Houndmills, Basingstoke, Hampshire ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10057375}
}