@book{72405,
	author = {Stecher, Brian M. and ebrary, Inc.},
	title = {Organizational improvement and accountability},
	publisher = {Rand Corp.,},
	year = {2004.},
	address = {Santa Monica, CA :},
	note = {"Rand Education."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10056118}
}