@book{73006,
	author = {Cotton, Gayle. and ebrary, Inc.},
	title = {Say anything to anyone, anywhere},
	publisher = {John Wiley & Sons, Inc.,},
	year = {2013.},
	address = {Hoboken, N.J. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10665970}
}