@book{73679,
	author = {Galanter, Marc. and ebrary, Inc.},
	title = {Services research in the era of managed care},
	publisher = {Kluwer Academic,},
	year = {c2002.},
	series = {Recent developments in alcoholism ;},
	address = {London  ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10047444}
}