@book{74548,
	author = {Harden, Leland. and Heyman, Bob, and ebrary, Inc.},
	title = {Digital engagement},
	publisher = {American Management Association,},
	year = {c2009.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10292221}
}