@book{75327,
	author = {DiVanna, Joseph A. and ebrary, Inc.},
	title = {Redefining financial services},
	publisher = {Palgrave Macmillan,},
	year = {2002.},
	address = {Houndmills, Basingstoke, Hampshire,},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10044891}
}