@book{75463,
	author = {Cowan, David. and ebrary, Inc.},
	title = {Taking charge of organizational conflict},
	publisher = {Personhood Press,},
	year = {2003.},
	address = {Fawnskin, Calif. :},
	edition = {New & rev. ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10292292}
}