@book{75846,
	author = {Brown, Mark Graham,},
	title = {Pocket guide to performance management /},
	publisher = {ASQ Quality Press,},
	year = {2009.},
	address = {Milwaukee, Wisconsin :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10929531}
}