01734nam a2200373 i 4500001001200000003000800012006001900020007001500039008004100054020001500095020002700110040003500137035002100172050002800193082001700221100003500238245012100273250001900394264005400413300005100467336002100518337002300539338003200562504006700594588004700661590014700708650004800855650002000903655002200923776026000945797001201205856012601217999001701343ebr10929568CaPaEBRm     o  d        cr cn|||||||||080508s2008    wiua    ob    001 0 eng|d  z0873897439  a9780873897433 (e-book)  aCaPaEBRbengerdaepncCaPaEBR  a(OCoLC)89368260514aHF5415.335b.H39 2008eb04a658.8/122221 aHayes, Bob E.,d1963-eauthor.10aMeasuring customer satisfaction and loyalty :bsurvey design, use, and statistical analysis methods /cBob E. Hayes.  aThird edition. 1aMilwaukee, Wisconsin :bASQ Quality Press,c2008.  a1 online resource (311 pages) :billustrations  atext2rdacontent  acomputer2rdamedia  aonline resource2rdacarrier  aIncludes bibliographical references (pages 275-280) and index.  aDescription based on print version record.  aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 0aConsumer satisfactionxStatistical methods. 0aQuestionnaires. 0aElectronic books.08iPrint version:aHayes, Bob E.tMeasuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods.dMilwaukee, Wisconsin : ASQ Quality Press, 2008hxxiii, 287 pages ; 24 cmz9780873897433w(OCoLC)ocn227573879w(DLC)109295682 aebrary.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10929568zAn electronic book accessible through the World Wide Web; click to view  c75872d75872