@book{75934,
	author = {Duffy, Grace L., and Moran, John W.,},
	title = {Quality function deployment and lean-six sigma applications in public health /},
	publisher = {ASQ Quality Press,},
	year = {2010.},
	address = {Milwaukee, Wisconsin :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10929591}
}